EFFECTIVE DATE: December 2023
INTRODUCTION
This Notice applies to the users of websites operated by Change Healthcare (“Change Healthcare”, “we”, “our” and “us”) including the website from which you linked to this Notice (the "CHC Website").
This Notice sets out information about cookies that are used in the context of the CHC Website. Please note that Change Healthcare will process some personal information as a result of the use of cookies on the CHC Website. Please visit the Privacy Notice for this CHC Website, generally found on the landing page and/or in the footer, for more information on how we collect and process personal information through the use of cookies for this CHC Website.
To contact us, please email:
U.S.:
privacy@optum.com
Outside the U.S.:
Information_governance@optum.com
WHAT ARE COOKIES?
We use the term 'cookies' to refer to all technologies which store and access information on the device that you use to access the CHC Website, such as your computer, tablet or mobile phone. For example, we use http cookies, which are small data files (typically made up of numbers and letters) that are downloaded when you access the CHC Website and allow us to recognize your device.
We use cookies to enhance the online experience of our visitors and to better understand how the CHC Website is used. Cookies may tell us whether you have visited the CHC Website before, or whether you are a new visitor.
WHAT TYPES OF COOKIES EXIST?
This section provides an overview of the type of cookies we may use on the CHC Website.
According to the ownership of the cookie, they may be classified as:
a. First-party cookies: These cookies are sent to your device from Change Healthcare and are managed by domains that we own.
b. Third-party cookies: These cookies are sent to your device from third parties. These may be our partners who we allow to collect information from you through cookies placed on the CHC Website.
According to the lifespan of the cookie, they may be classified as:
a. Session cookies: These cookies collect and store information while you visit the CHC Website. These cookies disappear once you leave the CHC Website.
b. Persistent cookies: These cookies are stored on your browser or device and can be accessed and used over time.
According to the purpose of the cookie, they may be classified as:
a. Strictly Necessary cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
b. Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
c. Functional cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages.
d. Targeting cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
e. Social Media cookies: These cookies are set by certain social media services that we have added to the site. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.
WHICH COOKIES DO WE USE AND WHY DO WE USE THEM?
The table below describes the different cookie categories used on the CHC Website and why we use them:
Cookie List
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
| Host | Cookies | Cookies used |
|---|---|---|
| developers.changehealthcare.com | XSRF-TOKEN | First Party |
| collaborationcompass.changehealthcare.com | SERVERID | First Party |
| sso-cert.changehealthcare.com | SameSite | First Party |
| iwcrm.changehealthcare.com | PHPSESSID | First Party |
| sso.changehealthcare.com | PF | First Party |
| .changehealthcare.com | JESSIONID | First Party |
| dental.changehealthcare.com | BIGipServerdental-aws-pool2 , BIGipServerwww-ed-24 | First Party |
| bpi.changehealthcare.com | First Party | |
| appregistry.changehealthcare.com | AWSALB , AWSALBCORS | First Party |
| changehealthcare.com | _utmv######### , incap_ses_* , nlbi_XXXXXXX , | First Party |
| community.changehealthcare.com | First Party | |
| compliancereporterquality.changehealthcare.com | ___utmvxxxxxxxxxxxxxx | First Party |
| pdx-col.eum-appdynamics.com | SameSite | Third Party |
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
| Host | Cookies | Cookies used |
|---|---|---|
| changehealthcare.com | __utma , __utmb , __utmc , __utmt , __utmz , _ga , _ga_xxxxxxxxxx , _gat , _gclxxxx , _gid , ADRUM , AMCV_ , AMCVS_ , fs_uid , gpv_pageName , gpv_pageUrl , gpv_pn , gpv_url , optimizelyDomainTestCookie , optimizelyEndUserId , s_cc , s_ecid , s_plt , s_pltp , s_sq , | First Party |
| cdn.appdynamics.com | ADRUM | Third Party |
| adobe.com | s_cc, s_fid, s_vi, sat_domain | Third Party |
| nr-data.net | JSESSIONID | Third Party |
| pdx-col.eum-appdynamics.com | ADRUM_xxxx | Third Party |
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
| Host | Cookies | Cookies used |
|---|---|---|
| cs-gw-www.staging.changehealthcare.com | drift_aid , drift_campaign_refresh , driftt_aid | First Party |
| changehealthcare.com | _elqEmailAddress , _gat_UA-XXXXXX-X , _gat_xxxxxxxxxxxxxxxxxxxxxxxxxx , AMCVS_ | First Party |
| youtube.com | CONSENT, VISITOR_INFO1_LIVE, VISITOR_PRIVACY_METADATA, YSC | Third Party |
| js.driftt.com | drift_campaign_refresh | Third Party |
| eloqua.com | ELOQUA, ELQSTATUS | Third Party |
| everesttech.net | everest_g_v2, everest_session_v2 | Third Party |
| 6sc.co | 6suuid | Third Party |
| google.com | NID | Third Party |
| dpx.airpr.com | an_airpr_recent_visit | Third Party |
| www.google.com | _GRECAPTCHA | Third Party |
| www.linkedin.com | bscookie | Third Party |
| dpm.demdex.net | dpm | Third Party |
| demdex.net | demdex | Third Party |
| doubleclick.net | IDE, test_cookie | Third Party |
| linkedin.com | AnalyticsSyncHistory, bcookie, li_gc, li_sugr, lidc, UserMatchHistory | Third Party |
| adnxs.com | uuid2 | Third Party |
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
| Host | Cookies | Cookies used |
|---|---|---|
| explore.changehealthcare.com | testcookie | First Party |
| community.changehealthcare.com | CommunityListPageSize | First Party |
| www.changehealthcare.com | chc-embed-asset-src | First Party |
| changehealthcare.com | at_check , ELOQUA , mbox | First Party |
| codeofconduct.changehealthcare.com | affinity | First Party |
| developers.changehealthcare.com | _gd_session , _gd_svisitor , _gd_visitor | First Party |
| sso.changehealthcare.com | ___utmvxxxxxxxxxxxxxx | First Party |
HOW CAN YOU EXERCISE YOUR CHOICE REGARDING THE INSTALLATION/REMOVAL OF COOKIES?
You have the right to choose whether or not to accept cookies. For some parts of the CHC Website, you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the CHC Website.
If you don’t want the CHC Website to use cookies, you can make your choice by following this link:
Alternatively, you may be able to control whether or not you accept cookies through the settings of your own web browser or smartphone. Your web browser or smartphone gives you the option to delete all cookies, including all of our cookies. Please note, however, that disabling cookies in your browser may result in preventing access to some of the features of the CHC Website and we decline any liability in this respect.
Explanations about how to manage settings of your web browser is often provided by your web browser on the "help" menu of your browser.
You may allow, block, or remove cookies installed on your own device by changing the configuration of your browser. For additional information on how to block cookies, you may access the following sections and links concerning the most popular browsers:
Please note that your choice to refuse cookies is specific to the browser that you are using. So, if you make a choice to opt out from one device and you want your opt-out to apply to a different device as well, you will have to opt out from that device too.
As an additional step, concerning third-party cookies aiming at providing you with interest-based advertising, please note that third parties can participate in one of the following self-regulatory programs for online behavioral advertising, with corresponding user opt-outs:
- Network Advertising Initiative (NAI) - (http://www.networkadvertising.org/choices/)
- Digital Advertising Alliance - https://optout.aboutads.info
If at any time you do not want your personal information to be used to allow third-parties to display advertisements or to personalize advertisements displayed to you, you can adjust your settings by using the tools provided directly by these third-parties. Examples of additional means to manage the collection of cookies by certain third-parties are:
- Managing the use of "flash" technologies, with the Flash management tools available at Adobe's website;
- Visiting the Adobe Digital Marketing Suite to "Opt-Out" of data aggregation and analysis;
- Clicking on the "Opt-Out" link at the bottom of the home web page, if applicable;
- Visiting Google to "Opt-Out" of display advertising or customize Google display network ads;
- Visiting Google to “Opt-Out” of sharing site visit information with Google Analytics;
Most mobile devices provide you control over tracking for advertising purposes via the “Limit Ad Tracking” setting (more specific information for iOS devices here) and the new iOS App Tracking
Transparency (see here) or the “Opt out of Interest-Based Ads” setting (more specific information for Android devices here).
For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, please visit www.allaboutcookies.org and www.youronlinechoices.eu.