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White Paper
The 2022 Healthcare Consumer Experience Index
Summary
Explore key findings from nearly 2,000 consumers on the challenges they experience in navigating healthcare systems and how they find, access, and pay for care.
Consumers want health plans and providers to end the fragmentation, simplify the patient experience, and deliver a fully connected and seamless healthcare journey. Our 2022 Change Healthcare Harris Poll Consumer Experience Index shares insights on consumers’ challenges with healthcare systems and providers and the steps we can take to ease their burden.
